Change is emotional and often disruptive. Gaining employee acceptance, buy-in, and support are critical for any successful organizational change. Whether improving engagement of a smaller twenty-person department, or trying to achieve labor stabilization of a 12,000-person eighteen-facility network, real employee engagement is critical for success. The primary vehicle of the Employee Engagement phase is to connect with employees through an anonymous and objective survey to better understand what aspects they like and dislike about their current work environment. This includes topics such as overtime levels, shift work schedules, work/life balance, and management communication. Anecdotal evidence, blanket statements, and assumptions regarding employee preferences are a grossly insufficient representation of employees’ preferences. To discover employees’ true preferences, Ankura utilizes a proprietary survey process used across a wide range of local and global customers.