Sarah France

Sarah is a highly skilled business analyst, intuitive project manager, and strategic thinker.

• Business Process Optimization, Service Delivery Organization: Led a team of business analysts conducting interviews with various stakeholders across the organization to understand current state processes and requirements; identified risks, issues, and opportunities for the current state operating model; conducted analysis on the interview data and created various views of this data to enable the senior leadership team to gain an understanding of current state operating model and presented recommendations on potential process improvements and risk mitigation strategies.
• Business Process Optimization, Home Health Care Company: Participated in a business process redesign initiative; process redesign efforts included facilitating multiple sessions with key business owners to understand the specifics of current state processes across all lines of business and all customers, documenting current state processes, reviewing processes to identify inefficiencies and areas of opportunity for expense reduction / revenue growth, and defining and documenting future state processes to achieve specified revenue goals
• Facilitation, Medicare Advantage Provider: Facilitated multiple requirements gathering sessions for a clinical data integration initiative
• Facilitation, Medicare Advantage Provider: Facilitated multiple requirements gathering sessions for a population health tool implementation
• Business Process Optimization, Healthcare Revenue Cycle Management Company: Process redesign efforts included interviewing key process stakeholders across the organization, documenting current business processes, analyzing process pain points and inefficiencies, and documenting the agreed upon future process
• Project Management, Large Healthcare System: Managed implementation of an online appointment scheduling tool; managed and supported the technical aspect of the implementation as well as the end user training and education through conference calls and webinars
• Project Management, Large Healthcare System: Developed and implemented a Meaningful Use Program for more than 900 eligible professionals; implemented processes and procedures for registration, compliance monitoring, attestation, payment tracking, and attestation documentation retention; delivered toolkits and educational materials to support these processes and procedures; managed the execution of Meaningful Use attestations for more than 300 providers for Stage 1, including the delivery of training materials for attestation submission; implemented plans and timelines for ongoing Meaningful Use participation for all eligible professionals.
• Project Management, Public Private Collaboration: Identified strategies and tactics for a Meaningful Use and Health Information Exchange communication campaign; facilitated 20 stakeholders through the documentation of requirements and selection of a partner to provide subject matter expertise for the campaign; served as project lead and manager for statewide consumer workgroup and provided project management support to board level communication committee
• Business Analysis, Statewide Health Information Exchange: Identified stakeholder issues, analyzed data, and documented findings; incorporated Meaningful Use objectives into planning efforts, developed business plan, and developed health information privacy and security policies
• Business Analysis, Regional Health Information Exchange: Developed privacy and security policies. Led a group of stakeholders to define requirements for participation and drafted policies to enforce these requirements.