Riley Ellis

Riley is a well-established expert in client relationship management with the understanding that the goal is always to drive effective outcomes. Ultimately, she seeks to partner with clients to significantly contribute to their vision, success, and growth. Riley’s strategic planning, process optimization, and program development experience includes:

• Facilitated strategic planning sessions that aided in the development of a clinical agenda for a large health system. Hosted enterprise-wide conference calls, webinars, and office hours to present the clinical agenda and guide hospital administrators and/or providers as needed.
• Implemented EHR program at a large health system and managed all aspects of the project lifecycle. Partnered with clinical, financial, and operational departments within the organization to create strategic alignment across all workstreams. Developed various council structures to integrate work efforts prior to hospital deployment.
• Led the clinical integration efforts for a large healthcare acquisition. Managed a team of business analysts to review current state processes and interview various stakeholders across the organization. Developed future state operating model and provided risk mitigation strategies.
• Managed programs in advancing safety science and elimination of harm for a large health system; led the day-to-day success of deliverables and initiatives that support effective execution of the patient safety programs.
• Created an operations committee structure for a large health system and managed the alignment between clinical leaders and corporate stakeholders. Served as point of contact to support success of all initiative workstreams and managed smaller cohorts to advance the system agenda.
• Deployed operating room implant scanning software to multiple hospital systems. Led the entire change management process to new technology and created an ongoing status monitoring report.
• Led process redesign for various clinical care pathways. Supported the pathway development by working with top performing providers on identifying the current state processes as well as areas of opportunity for improvement. Documented the redesign appropriately and trained the field on new care pathway protocols through hosting conferences and webinars.
• Provided project management for financial planning portfolio development by creating accountability for work efforts, monitoring status updates, and identifying risk to the company.
• Managed a team of account managers and client support analysts in the expansion of various healthcare technologies with the goal of improving quality of care through provider documentation. Supported the technical integration aspect of the implementation related efforts and communicated directly with the executive leadership team. Ran all leadership report outs and developed the ongoing status monitoring process.
• Served as program manager to clinical stakeholders for a safety improvement program at a large healthcare corporation. Managed all aspects of program development and created the status reporting process.