Caroline Cole

Caroline’s strategic mindset and her ability to build trusting relationships with team members enables her to effectively facilitate cross-functional collaboration and teamwork. Her keen systems thinking, Six Sigma background, and robust analytical skills enable her to deliver solutions and uncover hidden issues.

Prior to Ankura, Caroline implemented warehouse management technology solutions across a variety of retail and wholesale industries.

Caroline’s professional experience includes:

• Strategic Planning, Top 100 3PL Company: Designed, planned, and cofacilitated executive leadership team through five year strategic planning process. Defined strategic focus areas and initiatives to accelerate growth.
• Project and Change Management and Business Analysis, Global Business Services Provider: Managed the integration of two Learning Management platforms due to acquisition which included reviewing and aligning over 700 learning objects with business partners, migrating one million rows of transcript history, developing requirements and managing the implementation of a custom API, system configuration, and delivering communication and change management plans to transition more than 11,000 employees to a new Learning Management System.
• Software Implementation and Process Improvement, Global Financial and Insurance Company: Managed multiple projects simultaneously to implement new functionality into quoting and enrolling application servicing more than 3,000 users worldwide. Managed more than 30 resources and stakeholders throughout the engagement. Established and facilitated change control board and steering committee processes for business prioritization of resources and legacy system-related project/initiative oversight.
• Change Management, Global Financial and Insurance Company: Led change management initiatives for a large-scale systems implementation utilizing change management surveys, manager engagement meetings, leader toolkits, communications planning, and post implementation sustainment activities.
• Business Process Optimization, Multinational Music and Entertainment Company: Elicited and documented processes and operating procedures for the consolidation of 15 business functions into a shared services center. Developed extensive project and change management plans.
• Project Management, Large Specialty Healthcare Company: Managed the development of a HR data mart combining multiple data sources into the enterprise data warehouse for easily accessible and reliable metrics. Managed the development of both a metrics dashboard and monthly operating report to measure, communicate progress, and anticipate business needs by providing key insights for Human Resources. Led the team through requirements gathering, building, testing, and launch.
• Project and Change Management, Healthcare Company: Transitioned more than 60 healthcare facilities nationwide to a common utilization management and claims processing platform focusing on change management activities to drive successful adoption.
• Business Process Optimization, Large Specialty Healthcare Company: Elicited and documented current state position control and labor management processes and recommended audit plans and process improvement opportunities.
• Business Process Optimization, Large Specialty Healthcare Company: Developed and successfully implemented a claims funding review workflow. Created standard operating procedures and workflows for the claims and network development divisions.
• Strategic Planning, Business Analysis, and Project Management, Global Financial and Insurance Company: Established scheduling strategy, developed a scheduling tool, and scheduled 200 training courses (over 480 offerings) spanning more than 100 individualized job role curriculums for a large-scale multisystem implementation impacting 500 employees. Developed strategy, designed solution, and managed the deployment of a training scorecard to ensure employee participation and proficiency.
• Strategic Planning and Facilitation, Global Financial and Insurance Company: Developed the global learning strategy through a series of facilitated sessions to create mission and vision statements as well as strategic focus areas and initiatives.
• Data Management Strategy, Healthcare Company: Established Data Governance Committee at large healthcare company to ensure data quality, consistency, and security, define KPIs, and oversee dashboard development, approval, and rollout processes.
• Project Management, Healthcare Company: Led companywide deployment of travel and expense reimbursement system to over 15,000 employees from gathering requirements to developing training materials, communication, and post go-live support.
• Systems Configuration, Testing and Implementation, Global Retailer: Configured warehouse management software to meet client’s operational and technical needs. Instructed clients on how to use, configure, troubleshoot, and train others on their specific software package. Designed and tested client specific customizations to enhance base product functionality and integrated with other in-house product solutions such as labor management and transportation planning and execution.