Christie Durand

Her professional experience includes:

• Senior Project Manager, Start-up Healthcare Corporation. Provided project leadership to organize multiple initiatives into manageable work efforts for team members and determined effective approaches to completing the work. Identified any risks to success or issues to be addressed. Created client communications and visuals around project deliverables and facilitated status and complex problem-solving meetings. Created a project management toolkit.
• Senior Project Manager, Major Healthcare Corporation: Managed the roll-out of CRM patient portal applications, modules, and clinical programs. Christie planned and coordinated the implementation of a hotline and online chat functionality for nurses answering clinical questions from consumers. She also streamlined the transition of projects and responsibilities for project managers and clinical directors.
• Digital Commerce Systems Business Analyst, Publisher-Distributor-Retailer: Acted as the liaison between IT and business stakeholders to deliver functional requirements to enhance the company’s web presence for current and new products. Christie also implemented an online chat function for the call center and improved operational processes.
• Senior EMR Business Analyst, National Hospital and Healthcare Services Provider: At the centralized business office, supported the implementation of electronic health record (EMR) content for ambulatory providers and served as the liaison between technical and business teams for enterprise government-program reporting.
• Business Analyst, Wholesale Book Distributor: Gathered, analyzed, and translated business requirements into documents understood by both the client and the IT project team. Christie then defined solutions and wrote functional specifications and project change requests. She also led project review meetings to gather feedback and obtain approvals for changes.
• Marketing Manager, Wholesale Book Distributor: Developed and implemented administrative procedures for over 30 marketing programs designed to spark sales. Christie also developed marketing plans and budgets, coordinated special projects, and initiated and managed major automation projects.