Kelsey Alexander

An experienced program and project leader, Kelsey is skilled at thinking strategically about the big picture, while managing complex details of critical activities and cross-functional interdependencies. A natural connector, she leverages strong critical thinking, influence, and communication skills to engage leaders and stakeholders, gain alignment on decisions, and influence and mobilize teams to drive execution. Her client-first mindset and focus on relationship development enable her to manage change, deliver results, and serve as a trusted advisor to clients.

Kelsey’s prior experiences have been focused in the areas of performance and process improvement, marketing and communications, strategy and execution, and program management. Primary industries in which she has served include healthcare, nonprofit, government, and financial services.

Selected examples of Kelsey’s documented successes include:

• Program and Project Management (International Pest Control Company): Designed and executed programs/projects to standardize operations across enterprise (over 10,500 employees), including job functions/descriptions, pay plans, learning journeys, and supporting IT initiatives. Managed governance structure, facilitated design sessions, and developed executive deliverables for presentation to CEO and board of directors.
• Strategic Marketing Programs (Fortune 100 Healthcare Management Firm): Developed and executed strategic marketing programs ($2 million operating budget), including campaign development, lead generation, and content creation. Collaborated with subject matter experts to develop thought leadership, including white papers and case studies for Becker’s and ACHE.
• Program Management (Fortune 100 Healthcare System): Designed and coordinated programs to support execution of enterprise nursing strategy across 185 hospitals. Managed governance structure (chaired by CEO and CNO), including facilitating executive steering and council meetings. Developed routine executive deliverables for presentation to CEO and board of directors.
• Strategic Planning (Fortune 100 Healthcare System): Supported execution of annual strategic planning and goal setting for nursing and patient experience, including conducting environmental assessments, facilitating strategy and tactic development, and developing business plans for final presentation to executive leadership.
• Performance Improvement (Multiple Industry Sectors): Conducted in-depth assessments of applicant organizations for state-level Baldrige Award Program. Collaborated with multidisciplinary teams to conduct site visits and develop value-added feedback reports that applicants used to improve processes and achieve best in class results.
• Process Improvement (National Engineering Firm): Facilitated employee focus groups to identify and prioritize problem areas that contribute to administrative burden. For top priority problem area, partnered with subject matter experts to map process, identify pain points, and generate solutions to inform recommendation to executive leadership.
• Strategic Communications (Fortune 100 Healthcare System): Developed multichannel communications plans for enterprise physician and nursing audiences (80,000 physicians and 100,000 nurses), including channel optimization, content development, and audience-specific messaging.
• Marketing and Branding Strategy (Multistate/Regional Nonprofit): Developed and implemented the organization’s first ever marketing plan to strengthen brand awareness and expand its network of volunteers and key stakeholders, resulting in a 20% increase in new customers and 11% increase in volunteer retention.
• Operations Management (Fortune 100 Healthcare System): Responsible for aligning operations across department’s business operating model (380 colleagues), including planning and facilitating governance committees, performance and accountability forums with divisions, and departmentwide meetings.
• Enterprise Implementations (Fortune 100 Healthcare System): Led implementations of orthopedic implant registry (live at more than 60 facilities) to optimize care delivery and enable data-driven decision making (cost, quality, and performance).
• Conference Planning and Management (Multistate/Regional Nonprofit): Oversaw planning and execution of annual conference (over 600 attendees), including program design, promotion, and operations, resulting in 40% increase in sponsorship contributions and 15% increase in event revenue.