With the world becoming more “on demand,” management teams are forced to hold little to no inventory while customers expect immediate service. This environment is forcing employees to be highly flexible, compromising the employee preference for predictability in their work life. Labor volatility can be measured and understood. The Ankura Labor Volatility Index score can be prescriptive, advising labor strategies to meet both business and employee preferences. Overtime, although often an effective economic tool and frequently used, can create health and safety risks and destroy morale when not restricted. With the current multigenerational workforce with varying wants and needs, we help identify the right set of labor strategies to get the job done while not disengaging the workforce.