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Shared Services

Reducing duplication through integration

Centralizing the core functions of an organization can result in cost efficiencies and improved service by integrating functions into a consolidated model that enables companies to scale their growth rapidly and without increasing costs. When done successfully, organizations can focus on driving operational value through expert delivery of common functions that strengthen customer service and achieve a step-up in performance.

We help our clients focus resources on the highest value-creating activities and drive consistent execution and organizational efficiency in functions that are required by all parts of the enterprise. Our analysis of a firm’s overall needs, structure and goals informs our recommendation of the shared service model that will provide the greatest scale without sacrificing any services needed by the firm and its customers.


Functional Analysis

Ankura conducts enterprise analysis around the creation of shared services – what should be included, what should be outsourced, what to build, and more.

Back-Office Consolidation

Ankura helps clients drive the centralization and/or virtualization of service and administrative functions to improve delivery and take advantage of economies of scale.

Process & Playbook Development

Ankura develops operational playbooks to help drive consistency in execution for companies who are building their foundation for scale.

Governance & Performance Monitoring

We help our clients institute shared services governance and performance monitoring functions to ensure effective planning, decision-making, and service level delivery.

Center of Excellence Optimization

Ankura’s proven methodology creates model offices that are standard-bearers for the enterprise and drive performance from complex, cross-organizational initiatives.

Global Media Company

Delivering Global Service and Function Integration 

Ankura led a global shared services transformation across 11 previously independent business units and provided support with overall program, communications/change management activities and stakeholder management; identification and documentation present-day HR processes; development and testing new HR processes; designed and deployed a ServiceNow configuration that supported future HR processes, Workday and other platforms; and recruiting team members to continue improvements post transformation. Altogether, Ankura combined and refined over 60 global HR processes, adding business unit-specific nuances, where appropriate.

The Ankura Difference

Our team of seasoned practitioners brings deep expertise to drive effective change across business units. Our experts can identify and eliminate outdated, redundant and/or disparate processes through a cross-functional approach and establish a common, simplified way of working. We bring a cohesive approach to driving transformational change across the dimensions of culture, people, process, and technology, solving today’s challenges while equipping the organization for long-term, sustainable success.

Let’s Connect

We solve problems by operating as one firm to deliver for our clients. Where others advise, we solve. Where others consult, we partner.

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